Frequently Asked Questions

Do you offer guarantee ?

Yes, absolutely. Your satisfaction is our priority, and we stand behind every order with confidence.

Here’s what you can expect from us:
• 30-Day Returns & Exchanges – Enjoy a hassle-free 30-day return or exchange if you’re not fully satisfied
• Premium Quality Fabrics – Carefully selected for comfort, durability, and a luxurious feel
• True-to-Description – What you see is exactly what you receive, with accurate colours, fit, and details
• Flattering Fit – Designed to complement real body shapes with comfortable, elegant cuts
• All-Day Comfort – Lightweight, breathable materials made for everyday wear
• Strict Quality Control – Every item is checked before shipping to meet our standards
• Secure & Tracked Delivery – Your order is shipped safely with full tracking from dispatch to delivery
• Easy Returns – Hassle-free process if something isn’t right

How long does shipping take?

Shipping typically takes 3–7 business days. You can track your order anytime by clicking below:

Track Your Order

Can I return an item if it doesn’t fit?

Yes, you can return your item simply contact us at info@annumbra.com and visit our Shipping & Returns Policy page for full details.

What fabrics do you use?

We use a range of premium-quality fabrics to ensure comfort, durability, and style:

  • Soft Cotton Blends (breathable and comfortable)
  • Polyester & Elastane (stretch, flexibility, and shape retention)
  • Lightweight Linen (perfect for a relaxed, airy feel)
  • Premium Knit Fabrics (soft, durable, and elegant finish)
  • Viscose & Rayon (smooth texture with a luxurious feel)
What happens if my parcel gets lost?

If your parcel is lost, please contact us at info@annumbra.com and we’ll quickly investigate and resolve the issue with a replacement or refund if necessary.

What happens if my order doesn’t arrive ?

If your order hasn’t arrived within the expected timeframe, please contact us at info@annumbra.com with your order number.
• We will immediately investigate your shipment using the tracking details
• If your order is confirmed as lost or not delivered, we will offer you:
• A full refund, or
• A free replacement (your choice)

Your satisfaction is our priority if your order doesn’t reach you, you will not lose your money.

How can I make sure it will fit me properly?

Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own.

If you’re in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size!

What is the material composition?

100% cotton, providing a soft touch, breathability and lasting quality.

How can I wash this garment?

•⁠ ⁠Machine wash cold (30°C or below)
•⁠ ⁠Wash inside out with similar colors
•⁠ ⁠Do not tumble dry
•⁠ ⁠Lay flat to dry to maintain shape
•⁠ ⁠Iron on low if needed

What is your shipping policy?

We offer secure, tracked shipping on all orders. Free shipping is available above certain order values depending on your region. Orders are processed within the same business day and tracking information is provided via email.

What is your return policy?

Returns are accepted within 30 days of delivery if the product is unworn and in original condition. Refunds are available to your original payment method or as a gift card with bonus value. Full details are available on our Returns page.